DrDoctor makes first move into the mental health and community care space with Maia acquisition
LONDON, UK, 12 August 2024: Today, DrDoctor, the UK’s leading patient engagement platform (PEP), announces the acquisition of personal health record platform ‘Maia’ from Mindwave Ventures. The purchase marks DrDoctor’s first move into the mental health and community support space and will accelerate its mission to implement system-level change to the patient engagement experience throughout the NHS.
Maia, which was custom built for and in collaboration with mental health service users, is a customisable engagement platform, care planning and personal health record (PHR) for the mental health, community, acute and specialist NHS Trusts. It allows service users and clinicians to access appointments and triaging, letters and clinical documents, care plans, questionnaires, resources, trackers, secure messaging and more.
By adopting these capabilities and incorporating the technology into its own, well established and widely adopted portfolio, DrDoctor can now offer Integrated Care Boards a single, interoperable solution which combines the best of both PHR and PEP and crosses care settings and workflow silos. DrDoctor’s platform is already live in 70 different trusts and health boards, supporting system level change and powering more than 128 million appointments.
With recent data from mental health charity Rethink Mental Health revealing patients can wait up to 315 days for elective care and 727 days for care in the community, the new process will offer operational and clinical teams a much-needed solution to plan, qualify and activate mental health care plans in an efficient and hybrid way. Crucially, the combined solution will also give patients greater visibility and control over their own care experience.
Tom Whicher, DrDoctor CEO comments: “The Maia technology is a really smart addition to our platform – it means we can ensure mental health is given the same attention and focus as physical health. By joining up a service users’ treatment pathway with their record, service users will have the tools necessary to better manage their own health journey and gain visibility and control. Technology enhances rather than replaces the face-to-face care experience and at DrDoctor we’re committed to connecting the disparate dots and siloed operational workflows across secondary and tertiary care settings to truly embed system level change.”
Already established as the original PEP, delivering the highest engagement and experience scores in the sector, DrDoctor has further ambitious plans to extend its proven solution across the healthcare ecosystem by investing in innovation which gives clinicians across all services a 360° view and patients greater control and choice over their care plans.
About DrDoctor
DrDoctor provides the UK’s leading patient engagement platform in the NHS, covering primary and secondary care across over 70 NHS trusts and health boards. Using digital appointment-booking services and video consultations, DrDoctor empowers patients to take control of their healthcare and works to improve patients’ DNA rates by up to 35 percent. Their mission is to work with their partners to understand the challenges facing their staff and deliver technology that automates routine tasks and common blockers whilst improving the quality of patient care. Founded in 2012, award-winning DrDoctor now has more than 150 employees and has booked more than 117 million appointments across NHS practices.
